Privacy Policy

Premiere Flight operates the marketplace at premiereflight.com, connecting private jet operators with travellers seeking empty leg flights. Premiere Flight is the data controller for personal data collected through the platform.

For any privacy-related queries, you can reach us at contact@premiereflight.com.

We collect personal data in the following ways:

Data you provide directly: When you create an account, make a booking, submit a bid, or contact us, we collect information such as your name, email address, phone number, billing address, and payment details (processed securely via our payment provider — we do not store card numbers).

Data collected automatically: When you browse the platform, we collect technical data including your IP address, browser type, device type, pages visited, and time spent on the site. This is collected via cookies and similar technologies.

Data from operators: If you are an operator, we also collect your company registration details, Air Operator Certificate, and banking information for payment purposes.

We use your personal data to:

• Process bookings, bids, and payments
• Send booking confirmations, flight updates, and support communications
• Verify operator credentials and maintain platform integrity
• Improve the platform through usage analytics
• Send marketing communications where you have opted in
• Comply with our legal obligations

We process your personal data on the following legal bases under GDPR:

Contract: Processing necessary to fulfil a booking or operate your account.

Legitimate interests: Platform analytics, fraud prevention, and improving our service — where these do not override your rights.

Legal obligation: Compliance with applicable laws and regulations.

Consent: Marketing emails and non-essential cookies — you can withdraw consent at any time.

We do not sell your personal data. We share it only where necessary:

Operators: When you make a booking, relevant details (name, contact information, passenger count) are shared with the operator to facilitate the flight.

Payment processors: Your payment is processed by a regulated third-party provider. We pass only the data required to complete the transaction.

Service providers: We use third-party tools for email delivery, analytics, and customer support. These providers process data on our behalf and are bound by data processing agreements.

Legal authorities: Where required by law or to protect the rights, property, or safety of Premiere Flight, our users, or others.

We use cookies and similar technologies to operate the platform, remember your preferences, and understand how users interact with the site. You can control non-essential cookies through the cookie banner shown on your first visit.

Essential cookies cannot be disabled as they are required for the platform to function. A full cookie policy is available at premiereflight.com/cookies.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Account data is retained for the life of your account and up to 2 years after closure
• Booking and payment records are retained for 7 years for tax and legal compliance
• Marketing preferences are retained until you withdraw consent
• Analytics data is retained in anonymised form indefinitely

Under GDPR, you have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request deletion of your data where we have no legal basis to retain it
• Portability: receive your data in a structured, machine-readable format
• Restriction: ask us to limit how we process your data in certain circumstances
• Objection: object to processing based on legitimate interests
• Withdraw consent: at any time, for processing based on consent

To exercise any of these rights, contact us at contact@premiereflight.com. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.

Premiere Flight operates primarily within the European Economic Area (EEA). Where we transfer data outside the EEA — for example, to certain service providers — we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and, for material changes, notify you by email or via a notice on the platform. Continued use of Premiere Flight after a change constitutes acceptance of the updated policy.

For any questions about this policy or how we handle your data, please contact us:

Email: contact@premiereflight.com

Post: Premiere Flight, Data Protection, Bosdreef 85, 9255 Buggenhout, Belgium